Download Bartender Training By Manual Restaurant Owner Pdf book free online – from Bartender Training By Manual Restaurant Owner Pdf book; The guidelines listed on the following pages have been established to help you in your
effort to provide these qualities to our guests. Along with the hands-on training you will receive, this manual will provide answers to questions you may have regarding the operating procedures for your restaurant. Source Bartender Training By Manual Restaurant Owner
Never underestimate the importance of a guest!!!
A guest is not dependent upon us — we are dependent upon him (or her).
A guest is NEVER an interruption of our work – he is the purpose of it.
A guest does us a favor when he comes here — we are not going him a favor by serving him.
A guest is part of our business — not an outsider.
A guest is not a cold statistic — he is a flesh and blood human being with feelings and emotions, like our own.
A guest is a person who brings us his wants — it is our job to fill those wants.
A guest is deserving of the most courteous and attentive treatment we can give him.
A guest is the lifeblood of your restaurant
You Must Be Able To Serve Many Different Types Of Guests
To make appropriate selling suggestions, and give good service, it is helpful to recognize and know how to handle all types of guests. For example
The Timid Guest: Genuine interest and patient understanding will put this type of guest at ease. Even a comment on the weather can make him feel at home.
The Aggressive Guest: This type must be handled in a courteous and businesslike manner. Kindness and politeness can often change him into a steady and appreciative customer. The Fussy Guest: This is one of the hardest guests to please. Try to stay one step ahead of him by learning the things that irritate him. Be sure to have everything just right, before serving the fussy guest. Remember all of the little things the fussy guest especially likes, even when they may seem peculiar to the average person.
The Over-Familiar Guest: Be courteous, dignified, and avoid long conversations. Stay away from the table, except when actual service is needed. Never try to give a wisecrack answer to a smart remark. You will only cheapen
yourself and